FAQs
Frequently Asked Questions
Sheep's Yogurt
I am afraid I won’t get though six pots in three weeks, it’s a lot for one person?
A lot of new customers say this to us at the start, but they have been coming back every three weeks, and you can check out what many of them have been saying in our customer reviews. In your first order we give you a list of suggested uses, as well as a recipe for our sheep’s yogurt porridge bread which everyone is raving about. So between eating it for breakfast, on salads, wraps or in soups for lunch, and in curries, with fish or as a dip or dressing, not to even mention in desserts, we reckon if all our other repeat customers are to go by, you will be fine.
What does your sheep’s milk yogurt taste like?
People are usually surprised when they taste Velvet Cloud for the first time. They tell us that it is a lot creamier than they thought it would be and that it doesn’t have the same “tang” as cow’s yogurt, or the smell of goat’s yogurt. The reason it is so creamy is because of the high fat content (healthy fats!) and the fact that sheep’s milk is naturally homognised. This means that the little fat globules are floating around naturally in the milk, giving it that lovely creamy mouth feel.
Can you freeze sheep's milk yogurt?
Yes, you can freeze Velvet Cloud in a domestic freezer, but when it defrosts it tends to split, so while it is fine to eat and tastes fine, the texture may not look great. What we do with defrosted yogurt from domestic freezers is make the porridge bread or use it as an ingredient in cooking, like in curries and it works perfectly.
Is your sheep’s yogurt made from pasteurised milk?
Yes. Velvet Cloud is made from fresh sheep’s milk from our farms flock of grass fed ewes. We pasteurise the fresh milk in the yogurt making process.
What are the live cultures in your sheep’s yogurt?
The four live cultures we use are:
- Lactobacillus bulgaricus
- Lactobacillus acidophilus
- Bifidobacterium lactis
- Streptococcus thermophiles
What is the nutritional information for your sheep’s yogurt?
Typical Value per 100g
- Energy 387.5kj
- Kcal 92.9
- Fat 0.8g
- Of which saturates 3.6g
- Of which mono-unsaturates 1.7g
- Of which polyunstaurates 0.2g
- Carbohydrate 4.9g
- Of which sugars 4.9g
- Protein 5.3g
- Salt 0.11g
Because it is a totally natural product these above values may be subject to slight seasonal variations.
How do you pack the yogurt?
We pack it in insulated polystyrene boxes with ice sheets to keep it cool. But in order to try to be more sustainable, once you collect six boxes, we can send a courier free of charge to collect them from you. We are working on trying to get a more sustainable box.
How long will my yogurt last if I order online?
We guarantee that your Velvet Cloud Sheep’s Yogurt will arrive with a minimum of 3.5 weeks shelf life.
Frequently Asked Questions
Sheep's Cheese
What does your sheep’s cheese taste like?
Our Rockfield by Velvet Cloud is a semi hard sheep’s cheese, which has been matured for three months. The taste is a creamy buttery one with nutty undertones. Some of our customers have described it like a parmesan but much creamier, and with not the strong a taste as parmesan but a more buttery one.
How long will my cheese last?
We guarantee four months shelf life on our sheep’s cheese. However if you open the cheese you must keep it in an air tight container.
Why is your cheese sold out so often?
We are a very small but growing business. Cheese is made in batches and only from March until October (when we have enough sheep’s milk cheese available). Each week a certain amount has matured, and we sell it to chefs, shops and online. So for now because it is selling a lot better than we forecast we haven’t enough for everyone. We are working on that and hopefully next year we will have a lot more.
Frequently Asked Questions
Delivery & Returns
How much does shipping cost?
€9.95 across the island of Ireland (Republic of Ireland and Northern Ireland).
We offer free delivery for orders over €59.
What happens when I order?
- Step 1: Place your order online, and you will get a confirmation email
- Step 2: Your order will be packed
- Step 3: Your order will be collected by the courier, you will get a second email confirming your order has been processed
- Step 4: The courier will deliver to the address you have given in the shipping details
How long after I order will my order arrive?
Orders placed before noon on Saturdays will be dispatched early the following week. Orders placed after Saturday noon will be dispatched, early in the week after that.
What happens if my order is damaged?
In the very rare event that something has happened to your sheep’s yogurt in transit and it gets damaged, please take a quick photo and send us a message, we will either refund you or ship out more product to you whichever is your preference.
Can I return the boxes to you?
If you are able to store six of our boxes and tape them together we can get them collected from you by DPD, at no charge to you. The reason we ask you to wait until you have six, is that DPD charge us for the collection, therefore to make it commercially viable it has to be six.
Do you ship outside of Ireland?
Currently, no. We only ship to the island of Ireland - Republic of Ireland and Northern Ireland.
Frequently Asked Questions
General
Is Velvet Cloud safe to eat while you are pregnant?
Both our sheep’s yogurt and our sheep’s cheese are made from pasteurised sheep’s milk and so are safe to eat during pregnancy.
How do you milk a sheep?
It's very like milking cows, except sheep have two teat instead of four teat like cows ahve. Sheep are obviously a lot smaller too, so the machinery we use is smaller, but the principle is the same. We milk twice a day morning and evening.
Is Velvet Cloud available in physical stores?
Yes, please view our Stockists page for a list of stockists of our yogurt and cheese.
My question isn't answered on this list
We love additional questions. Please visit our Contact page . Or click on the live chat icon and we will get a little ping on our phone telling us someone is on the website. We will answer ASAP if we are not in bed.!